The Online Review Myth

We’re the best. Even ask us. In our first year of business, a client spoke to us about a problem they had with their Google Places reviews. After 18 reviews over three years, they were tracking at 2.2 stars (out of 5) and they were concerned that it was costing them business. They asked us if we could help them sort it out (in other words turn 2.2 into 4+). We said that if they were prepared to train their team up to provide a higher level of service, we would “fix” their star rating. They said they would, and so we did. Within a month we had the clients’ average up to 4.2 stars. A month after we stopped the program, it was down to 3.4. Within three months it was back down to 2.2. Nothing had changed, but [...]