Business is hard. Working with people is hard. Managing the people that run the business... well, that can be the hardest of them all (when done right!). Being a boss is the best… As a boss, there are times when you get the opportunity to do great things. Things such as giving pleasing feedback on a job well done, or a pay rise or promotion for an employee that has worked towards a goal and look ready to take the next step (noting that the next step is not always becoming a people-manager). But sometimes it’s not… However, we all know too well this is not the only aspect of management. There are times when the hard conversations have to be had and other times when the hardest of them all needs to occur - those famous words often only actually articulated [...]