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The ‘Fading Out’​ Process

Business is hard. Working with people is hard. Managing the people that run the business... well, that can be the hardest of them all (when done right!). Being a boss is the best… As a boss, there are times when you get the opportunity to do great things. Things such as giving pleasing feedback on a job well done, or a pay rise or promotion for an employee that has worked towards a goal and look ready to take the next step (noting that the next step is not always becoming a people-manager). But sometimes it’s not… However, we all know too well this is not the only aspect of management. There are times when the hard conversations have to be had and other times when the hardest of them all needs to occur - those famous words often only actually articulated [...]

By |2020-03-19T08:48:23+10:00January 22nd, 2020|Categories: People, Time|Tags: , , , , |0 Comments

Take the suck out of choosing a CRM

Ask 10 people about their CRM experience and nine will roll their eyes. The tenth won’t know what a CRM is. CRM’s can make business management and processes significantly easier, but only if we understand what we are signing up for in the first place, and setting our expectations from the onset. Nailing the implementation of a CRM (customer relationship manager) is one of the most liberating experiences you will have as a business owner. When done well, a CRM will manage client communications schedules, measure sales volume and pipelines, monitor invoicing and projects, and automate recurring activities or tasks. The limiting factor we commonly see with CRM implementation though is user impatience or an unclear scope of how the CRM is going to support the business. If there is no specific plan for how the CRM is going to [...]

By |2020-01-22T11:26:42+10:00December 16th, 2018|Categories: Money, Time|Tags: , , |0 Comments